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Bedford Borough Libraries from Monday 27th September

Coronavirus Home

All Bedford Borough Libraries are open for limited browsing and essential PC use.
Find out your library opening hours here.

On Monday 27th September we are returning to pre-Covid loan periods, this means;

  • books and spoken word can be borrowed for 3 weeks
  • DVDs, CDs and magazines can be borrowed for 1 week.

You can check when your loans are due back and avoid overdue charges by renewing them. There are several ways this can be done:

  • Contact your local library and a member of staff will renew your items for you
  • Using our Library App - search the Android or Apple store for 'Bedfordshire Libraries' to install the app
  • Online using Arena, the library catalogue - view and renew your loans using your library card and PIN
  • On the Self-Service kiosks in libraries - scan your library card to view items on loan and select the ones that you wish to renew or select renew all

What services are available?

All libraries are open for limited browsing and essential PC use. You can visit the library to:

  • Return books – please return any items at the entrance of the library or using the self-service kiosks.
  • Browse for books – please respect others’ space and maintain distance from other customers.
  • Borrow books using the self-service kiosks.
  • Collect requests.
  • Join the Library – we encourage you to join online before you visit.
  • Access the computers – limited to 45 minutes per day.

You can also request individual titles for free using Arena, the library app, or by calling the library.
Select and Collect staff-selected bundles are only available on the mobile library.

Find out more about what you can and cannot do when you visit using the links below:

There will be a limited number of people allowed in the library at one time, so you may be asked to queue.

What should I do when I visit the library?

Please help us to keep you, other customers and our staff safe by:

  • Wearing a face covering, unless you have a legitimate reason not to - find out more about face coverings here
  • Respecting others’ space and keeping a safe distance from people you do not live with.
    There are some areas of the building where you may need to pause and wait for others to pass.
  • Using the hand sanitiser provided
  • Checking in using the NHS COVID-19 app by scanning NHS QR code, or complete a NHS Test and Trace form - find out more about Test and Trace here

Help other customers be able to use the library by not staying longer than you need to.

You must not visit the library if you, or anyone in your household, have had any Covid-19 symptoms in the last 14 days.
Just contact us or call the library and we will happily extend the collection date for your books.

Can I use the computers?

Yes, the number of PCs in use will be limited and you will only be allowed one session of 45 minutes per day; printing will be available. Please book your session using the online booking form here.

Cleaning materials will be provided; we advise that you clean the monitor, keyboard, mouse, and PC both before and after your visit.

When can I use Select and Collect?

Select and Collect is only available on the mobile library. Check the Mobile Library timetable here.

However, you can still request individual titles for free using Arena, the library app, or by calling the library. These will be on collection shelves in the library, please issue them using the self-service machines.

What services are not available yet?

The following services are not available at the moment:

  • Study space
  • Seating - please do not sit on the floor
  • Newspapers and magazines
  • Activities
  • Room hire
  • The Heritage Library
  • Inter-Library Loans

There is still an amazing range of library services you can access from home via the Virtual Library, including eBooks, audiobooks, magazines, newspapers and music. Find out more about our digital resources here.

What is Test and Trace?

From 19 July 2021 it is recommended that venues continue to enable visitors to check in using the NHS COVID-19 app. We have NHS QR code posters on display as well as paper forms if you do not have the app. This information is stored for 21 days and will only be shared with the NHS if they contact us because a customer has tested positive.

Find out more about NHS Test and Trace at the NHS website and read our Privacy Notice for Test and Trace.

Can I join the library?

Yes, you can join the library. We would recommend that you join online first as this will speed the process up.

Once you have joined you can follow a link in the confirmation message to request a physical card to borrow books or use the computers. This will send a message to your library of choice and they will make the card up ready for your visit. Then all you need to do is visit with proof of your name and address to collect the card.

I have lost or mislaid my library card, can I get a replacement?

Yes, you can request your replacement card here
Once you have completed the form your chosen library will transfer your details from your current card to a new one and within 3 days you can visit to collect it.
Please be aware that once the library has created a new card for you your current card number will not allow you to log in to Arena and the library app, BorrowBox, Freegal, Libby and PressReader.

I don’t want to visit the library and choose my own books yet, what should I do?

Please don’t worry. You can renew your loans online using Arena or by telephone.

You can request individual titles for free using Arena, the library app, or by calling the library. These will be placed on the collection shelves, all you need to do is collect and issue them using the self service kiosks.

If you have any questions then please Contact Us.

Page last updated: 17th September 2021