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Bedfordshire and Luton's ViewPoint
"Your Personal Library"
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Frequently Asked Questions
Click a question to read the answer:
- How much do you charge?
- How can I contact my library?
- What are your opening hours?
- How do I view my children's tickets through my login?
- What can I request and borrow between Luton and Bedfordshire/Bedfordshire and Luton?
- What happens when I request something?
- How do I find out more about my reservations?
- How do I change personal information, such as my email address?
- I have lost my Bedfordshire library card - what should I do?
- I have lost my Luton library card - what should I do?
- I think I have lost an item I borrowed - what should I do?
- I think I may be entitled to concessions, how do I find out more?
- I have an item at home but it is not showing on my details - what should I do?
- There is an item showing on my library details, but I do not have it - what should I do?
- My account says I owe money, but I have already paid the amount - what should I do?
How much do you charge?
Click here for
Bedfordshire Libraries' ChargesClick here for Luton Libraries' Charges
Q How can I contact my Library?
Click here for
telephone numbers, addresses, and other information for all Bedfordshire and Luton libraries. Click on the library you want to contact when the list of libraries is displayed.Q What are your Opening Hours?
Click here for
details of all Bedfordshire and Luton libraries, including opening hours, addresses, telephone numbers, accessibility information, and events.Q How do I view my children's tickets through my login?
If your children's tickets are already linked to yours, then as soon as you log in to your account you should see their details. They may be off the bottom of the screen, so do click on the link "Linked Library Cards" at the top of the page.
If you would like to link your children's cards to yours, then please let us know your child's name, date of birth, and their library card number. You can contact us using the
online enquiry service, or by phoning your local library.If your child is over 16 we cannot link their card to yours as we consider them to be adults.
Q What can I request and borrow between Luton and Bedfordshire/Bedfordshire and Luton?
Click here for
a chart showing what you can request and borrow as a member of either Bedfordshire or Luton Libraries. Top of pageQ What happens when I request something?
When you request a title your name is placed on a waiting list. The title you requested will either be removed from the open shelves, or transferred to your chosen collection library when it is returned by its borrower. You will be informed by e-mail or letter when the title arrives in your chosen library. The notifications are created over night and sent to you the following day.
Where a title has a waiting list, Bedfordshire borrowers will have their reservations satisfied by Bedfordshire items and Luton borrowers will have their reservations satisfied by Luton items.
Top of pageQ How do I find out more about my reservations?
There is quite a lot of information available online.
- Click on 'Reservations' on the navigation. If you have not signed in already you will need to by entering your Library Card Number and PIN.
- This page will show you all your requests and where you are in the queue. To find out more about the copies available click on the 'More Details' button.
Remember that where a title has a waiting list, Bedfordshire borrowers
will have their reservations satisfied by Bedfordshire items and Luton
borrowers will have their reservations satisfied by Luton items.
For more information you should contact your
Q How do I change personal information, such as my email address?
To see the personal information we have about you, click on the Personal Details link on the navigation. You may need to sign in using your library card number and PIN.
The Personal Information page shows the information we hold on our library system; address, e-mail, etc. You can click on any of the blue links to update your details. Changing them here will automatically change them on the library computer system.
From this page you can change or update your:
- address and telephone numbers
Q I have lost my Bedfordshire library card - what should I do?
Contact your
local library now!A member of staff will mark your library card as reported lost and this will prevent anyone from using it.
When you next visit the library bring one proof of identification with you, to prove your name and address. You will be given a new library card with a new number, and your PIN will change. However, you are able to change your PIN back to your memorised number.
There is a charge for a replacement ticket, click here for
details of Bedfordshire's charges.
However, if the library card belongs to a child there is no replacement charge but
proof of the parent or guardian's name and address will be requested.
Q I have lost my Luton library card - what should I do?
Contact your
local library now!A member of staff will mark your library card as reported lost and this will prevent anyone from using it.
When you next visit the library bring one form of identification with you which must prove your name and address. You will be given a new library card with a new number, but your PIN will not change.
There is a charge for a replacement ticket, click here for details of Luton's charges.
Q I think I have lost an item I borrowed - what should I do?
Don't worry!
Contact your
local library and let them know that you may have lost the item. They will remove the title from your library card and mark it as lost.You will then be asked to pay the replacement cost for the item. To find out the minimum amount you will be expected to pay click here for Bedfordshire's charges or here for Luton's charges.
Q I think I may be entitled to concessions, how do I find out more?
Click here for
information about Bedfordshire Libraries' concessionsClick here for information about Luton Libraries' concessions
Q I have an item at home but it is not showing on my details - what should I do?
Please let us know the details of the item you have at home, the title, author or artist and the 9 digit item number, above the barcode, usually found inside the cover. Either contact us using the
online enquiry service, or phone your local library.Q There is an item showing on my library details, but I do not have it - what should I do?
Please let us know the details of the item you do not have at home, the title, author or artist as they show on your library record. To help us resolve the matter for you please provide as much background information as you can. Either contact us using the
online enquiry service, or phone your local library.Q My account says I owe money, but I have already paid the amount - what should I do?
Please let us know the details of the money owed, how much and which items the sum is linked to. To help us resolve the matter for you please provide as much background information as you can. Either contact us using the
online enquiry service, or phone your local library.
Page last updated: 25th November 2008