What can I do if I am unhappy with a product or service?
A-Z How to Find Information > Law and Your Rights > Consumer issues and shopping
Have you purchased a faulty product or an unsatisfactory service? Are you aware of your rights as a consumer? Do you need to contact a company to complain?
Online
- Your Rights - links you to a number of reputable web sites that give information on your rights as a consumer.
- Business and Economics - links you to searchable directories where you can look for the address of the company that supplied your product or service
- For more information on how to locate companies and contact them visit the Companies and Business pages
In the Library
There are books to help you discover and claim your rights. For example, all libraries have:
- Can they do that?: how to enforce your legal rights if you feel wronged or cheated - This book covers everything from buying goods and services to injuries and accidents, personal relationships and protecting your privacy
- The toolkit for community champions: your rights as a consumer - a set of clear information sheets produced by Bedfordshire Trading Standards Service.
- For more books on consumer law, check Arena, the online library catalogue. Choose a 'Subject' search and type 'consumer'.
- 160 letters that get results, a compendium of letters useful for many situations that you can adapt to your own particular circumstances
- Can they do that? - has an accompanying CD of sample letters
Page last updated: 6th November 2020