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BorrowBox Frequently Asked Audiobook Questions

Audiobooks Home | Books home

How do I access BorrowBox?

There are two ways to access the service

  1. The BorrowBox App - there is an app for Android, Apple and Kindle Fire devices - just look for 'BorrowBox' in your app store to download or follow the links below to download directly.
  2. The BorrowBox Website - log in here to visit the BorrowBox website

    3. Click here to download a guide to using the website (PDF 667kb).

How do I register for an BorrowBox account?

When you first use the service you have to register for an account; after this all you need is your library card number and PIN to log in.
There are two ways to register for an account;

1. Using the BorrowBox App

  • Go to your app store - Apple, Android and Kindle Fire
  • Search for, download and install the 'BorrowBox' app
  • Open the app
  • Sign in with your library card
  • Read and agree to the Terms and Conditions
  • If you choose cancel you will not be able to use the service
  • Enter your email address, display name and newsletter options
  • Tap Done.
  • You now have a BorrowBox account and can use the app to search, borrow and download audiobooks - as well as e-books and magazines.

 

2. Using the BorrowBox website

  • Firstly log in on the Virtual Library then follow the BorrowBox link
  • Click 'Sign In'
  • Click the Sign In button
  • Sign in with your library card number (barcode) and PIN
  • Click Sign In
  • Read and agree to the Terms and Conditions
  • Enter your email address, display name and newsletter options
  • Click Submit.

Are new titles added to the audiobooks catalogue?

Yes, there are new titles added every month.  You can see the details of these new audiobooks titles here.

How many audiobooks titles can I have on loan at one time?

You can borrow and download up to ten audiobooks titles; they are loaned for up to three weeks.

If you have 15 audiobooks files on loan, you cannot download another one until the loan period expires or you return on one of the fifteen.
To see the time remaining on a loan, log in to your account and go to your loans page. When the loan period expires for an audiobooks title, you can no longer access it.

How do I browse the available titles by genre/subject?

To see a full browsable list of titles by genre or subject, use the genres or categories options.

How do I see the books I have borrowed?

To see your loans, how long they have left before they expire, etc. click on 'My Loans' or 'My Account'.

Can I reserve audiobooks?

Yes, the books are sold to us on a one book one borrow basis, if the title is on loan already you will be given the option to 'Reserve' it - this will place a reservation on the title and take one from your loan limit of 15 loans. You will be informed when it is available to be borrowed and downloaded.
You can view your reservations by clicking on 'My Loans' or 'My Account'.

Can I renew audiobooks without downloading the file a second time?

Yes, you can renew your audiobook twice.

Can I return audiobooks files from 'My Loans'?

Yes, you can return items early if you have finished them. Click on 'My Loans' or 'My Account' and click the 'Return' button.

How do I listen to audiobooks in the car?

You will need the appropriate connection that works with your smartphone, tablet and car stereo - usually bluetooth. Contact your device manufacturer for specific requirements.

What do I do if I need help using the service?

There are lots of helpful guides and tutorial videos on the Download the guides below for some handy tips.
Guide to using the app (PDF 633kb).
Guide to using the website (PDF 667kb)
If you are stil encountering issues please Contact Us.

Page last updated: 27th April 2020