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The Virtual Library

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I am hearing impaired -
What services do you provide?

Services to People with Disabilities FAQs

Bedford Borough and Central Bedfordshire Library customers can expect to be treated sympathetically and with courtesy knowing that staff have been trained in deaf awareness.

Facilities available in our Libraries :

  • Hearing difficulties symbolConcessionary charges
  • Books (including large print) to loan
  • Closed caption DVDs
  • Search for and request titles, renew your loans and check your details online
  • PIN number for item renewals and requests
  • Fax machines
  • Photocopiers
  • Access to the Internet and Microsoft Office software
    Find out more about IT in Libraries here
  • Hearing loop system on the mobile library, plus Bedford Central and Kempston Library, other Libraries have portable loops.
  • Self service issue at all libraries.

Services provided by Bedford Borough and Central Bedfordshire Libraries:

  • Telephone Enquiry service - Contact us via Typetalk:

Prefix the number you are calling with 18001 to ring any deaf person - Text Relay will cut in
Prefix number you are calling with 18001 to make a text to text call
18001 0800 73888 Text helpline
08702409598 for Relay Assist Text replay

You will find a wealth of information on the disability page on WebLinks.

The library staff are there to help you make the best possible use of the library and are trained in deaf awareness.

Come and see us!

Page last updated: 9th May 2019