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Help Requesting a Title

You can reserve items to be delivered to your local library. 
There are some restrictions which apply due to the fact that though Bedford Borough, Central Bedfordshire and Luton Libraries  share the library catalogue we do not share all their stock. For example spoken word are not loaned across the unitary border between Luton and Bedford Borough/Central Bedfordshire. For more information on what you can and cannot borrow click here.

  • To reserve an item it must first be in your 'Reservation Basket'.  When you have searched for and located the item you want to request select the link to 'Add to Basket'.  Then when you have added all your chosen titles to your basket click on the 'Reserve' button at the top of the screen.  This takes you to the 'Your Reservations' page.
    • If there are no copies displayed, or you cannot find the title you want in the catalogue, then you can click the link 'I cannot find what I was looking for' to make a Not In Stock Request

Your Reservations Screen

You can see all the items that have been added to your reservation basket, this is the point where you can make a final decision about what you would like to reserve, what you would like to add to your wishlist and  what you have decided you do not want.

To Remove the Items you no longer require

  • Click the 'Remove Item' link next to the title you no longer want. This will remove that specific title and reload your reservation basket page showing what is left.

To add an item to your Wishlist

To Request the Items in your Reservation Basket

  • Make sure that all the titles still showing are the ones you want.
  • Select the 'Collection Library' is correct. The system automatically places the library you joined at as the default collection library. If you now use another branch you can Contact Us to change your delivery library option permanently. Alternatively you can select another library name for this occasion by selecting from the dropdown list.
  • Select how you wish to be notified that the item has arrived. You can be e-mailed, sent a letter, or by selecting None you elect to check your reservations regular online or in your local library.
  • If you wish to be e-mailed please ensure we have the correct e-mail address for you. You can add or change your e-mail address by typing it into the e-mail address box.
  • Finally, click Reserve All
  • The confirmation page entitled Your Reservation Has Been Completed confirms that the requests have been made, where you are in the queue and any charges that are owing.

You can check on the progress of your request at any time by clicking on the link 'Reservations' on the navigation.  All requests are satisfied in chronological order.
When the item is available for collection you will be informed by e-mail or letter.
Disclaimer

Page last updated: 30th June 2010